F.A.Q

WHY DO PEOPLE SEE PSYCHOLOGISTS?

People see psychologists for many reasons. Often people seek assistance from a psychologist when they are feeling stressed, down or are having difficult coping with a recent or longstanding issue or change in their life or are experiencing symptoms of a mental illness. Other times someone may want assistance achieving their goals or improving some aspect of their life such as work and relationships or to develop particular skills such as public speaking or leadership.

CAN I USE MY PRIVATE HEALTH INSURANCE?

Yes. Mind Life Clinic is registered with all major Australian health insurance companies. If your health insurance policy provides cover for psychology you may receive a rebate. The rebate amount and the number of sessions covered varies between different health insurance providers. Check your policy or contact your insurance provider for information about your particular level of cover. A gap payment may apply.

CAN I RECEIVE MEDICARE REBATES?

Yes. All Mind Life Clinic psychologists are registered with Medicare and rebates are available for many conditions for up to 10 individual and 10 group sessions per year. The Medicare Rebate covers most of appointment cost however a gap payment will apply.

CAN I USE MY MEDICARE AND PRIVATE HEALTH INSURANCE TOGETHER?

No. The law prevents someone combining a Medicare rebate and their private health insurance together for the same visit. You will need to decide whether to use Medicare or your private health insurance. Which one is best will depend on the level of cover provided by your private health insurance policy and the reason you would like to see a psychologist (some conditions are not covered under Medicare). Your Mind Life Clinic Psychologist will assist you make the decision best for your particular circumstances.

CAN I RECEIVE TREATMENT UNDER TAC OR WORKCOVER?

Yes. All Mind Life Clinic psychologists provide psychological services for both TAC and Workcover claims.

WHAT HAPPENS WHEN I SEE A MIND LIFE CLINIC PSYCHOLOGIST?

At Mind Life Clinic we take a very clear and practical approach to psychology. Initially your Mind Life Clinic psychologist will focus on understanding your particular circumstances and the reasons you have come to Mind Life Clinic. They will then discuss with you a plan outlining the treatments and strategies they think will be most helpful for your situation. Subsequent sessions will then focus on providing the treatments and strategies identified in the plan to help you achieve the outcomes you want. There is ongoing review of the treatment effectiveness and changes can easily be made to ensure you achieve the best outcome.

WHAT SORT OF PSYCHOLOGICAL TREATMENTS AND STRATEGIES DOES MIND LIFE CLINIC PROVIDE?

Mind Life Clinic has a strong focus on helping people to help themselves. This idea is at the very core of the Mind Life Clinic approach. We also believe that all psychological treatments provided by Mind Life Clinic should be evidenced based. That is to say they have been researched and found to be effective. The psychological treatments and strategies that may be utilized varies depending on the reason someone is seeing a psychologist. The focus however is on helping the person understand their experiences or difficulties, and then assisting them develop strategies and techniques to move forward in their life. Treatments and strategies used may include correcting unhelpful thinking or behavioural patterns, improving stress management skills, becoming expert in problem solving techniques, enhancing communication and assertiveness skills, moving past previous bad experiences, relationship improvement strategies, goal setting and achievement methods, learning how to predict and prevent relapse or a wide range of other techniques designed to meet the particular needs of our clients.

IS THERE A DIFFERENCE BETWEEN A PSYCHOLOGIST AND A COUNSELOR?

Yes. To become a psychologist a person must have successfully completed an accredited sequence of university psychology studies and gained significant levels of supervised practical experience. A person must also be registered with the Psychologist Registration Board in their state or territory and abide by registration and practice guidelines. Only registered psychologists can use the title “psychologist”. While many counselors may do valuable work, there are no regulations, restrictions or minimum study or qualification requirements required in relation to the use of the ‘counselor’ title. Therefore there is no assurance that someone calling themselves a counselor has appropriate training, education or experience. Mind Life Clinic only employs fully registered psychologists. All Mind Life Clinic psychologists are also members of the Australian Psychological Society and abide by the Codes of Ethics and other guidelines set out by these organisations.

ARE CONCESSION RATES AVAILABLE?

Yes. People with a Low Income (LI) Health Care Card are eligible to receive a discounted rate. A reduced gap payment will apply.

HOW LONG WILL I NEED TO SEE A PSYCHOLOGIST?

It varies. Mind Life Clinic provides treatment that is targeted, efficient and effective. The number of sessions required however differs from person to person depending on their circumstances, the outcomes they are looking for, and their individual response to treatment. Some clients require only a few sessions while others need longer-term assistance. Your Mind Life Clinic psychologist will evaluate and discuss this with you at the start of treatment.

WHAT TIMES AND DAYS ARE APPOINTMENTS AVAILABLE?

Mind Life Clinic offers convenient appointment times as follows: Monday – Friday: 9:00am – 8:00pm (last appointment 7pm) Saturday: 9:00am – 4:00pm (last appointment 3pm)

DOES MIND LIFE CLINIC WRITE REPORTS?

Yes. Mind Life Clinic writes reports including for TAC, Work Cover and compensation claims. Charges apply for assessment, consultation, and the preparation of the written report. These changes will be discussed with you prior to your appointment. Mind Life Clinic must receive full payment before any report is provided.

DO I NEED A REFERRAL FROM MY GP?

No. A referral from a GP is not required. You can simply ring up and book an appointment. Please note however Medicare provides rebates for some conditions. To access these rebates your GP must complete a GP Mental Health Plan and make a referral to a psychologist. Click here to find out more about Medicare Rebates.

CAN I HAVE A FAMILY MEMBER OR FRIEND COME ALONG TO MY APPOINTMENT?

Yes. Mind Life Clinic welcomes the inclusion of family or friends in the sessions. Having a family member or friend present can help provide additional information about what you have been experiencing, as well as help you remember the strategies and techniques discussed in the session.